Posts Taged systematize

How to achieve exponential growth by debriefing the past

I’ve never been a huge fan of dwelling on the past.  What’s done is done.  However, I am a big fan of learning.  I’m a huge believer in learning in order to grow.  Life is about growth.  Growing mentally, spiritually and emotionally are not things most focus on.  The crux of personal development comes from evolving who we are as leaders, fathers/wives, entrepreneurs.  Sometimes we need to reflect on the past to continue that growth.  However, there is a big difference between reflecting and dwelling.  Those that dwell on the past unfortunately tend to get stuck there.

So, how do we reflect on the past without getting stuck there?  A few years back I came across the concept of the “Debrief” at business conference.  The concept involves taking a recent experience, and examining the good/bad/ugly from it.  What did we do right?  What did we do wrong?  How can we improve?  Since then, I’ve tried to implement this in most areas of life.  This has been especially useful in my business and personal life.  It has led to exponential growth both personally and professionally.

June 30, 2014: The day that changed everything

Two years ago today I issued a press release announcing the sale of my IT business, Network Logix.  It was a bittersweet day to say the least.  The 10 years of blood (sometimes literally), sweat, tears, sleepless nights and many cups of coffee had finally culminated to a conclusion.  At least for this chapter.  It was on to the next chapter.  The next chapter for growth.

Many of you reading this were likely in the room back in April for Robin Robin’s Boot Camp.  During one of the presentations, the question was asked whether anyone in the room would like to eventually sell their business.  Nearly the entire room raised their hands.  This got me thinking.

I’ve always attempted to be as efficient as possible.  Learning from others allows me to expedite the process, and possibly side-step any pitfalls along the way.  Learning from coaches, mentors and peers has led to exponential growth for myself and many others.

After selling my business, I did a Debrief of what I learned.  Boiling this down to just a few items was pretty difficult, as you can imagine.  10 years is a long time, and I could almost write a book about all the adventures.  (Stay tuned for that, it’s in the works.) Below are the 7 lessons I learned along the way.  I’m happy to share them with you.

7 Lessons I Learned From Building, Growing and Selling My MSP

  1. Find a niche and OWN it!
  2. Sell, sell, sell
  3. Fire Rotten Clients
  4. Ruthless Productivity
  5. Document and Systematize All Processes
  6. Focus All Your Attention On Your TOP Clients
  7. Run It Like You’re Going To Sell It

I sincerely hope that there is at least one thing that you can draw from my debrief.  I’d also love to hear how you use past experiences to further your growth as an entrepreneur, parent, father or any other roles you are privileged to play.  Let me know your thoughts in the comments below.  Feel free to share this with your network too.  I’d be eternally grateful.  Have an awesome day!

 

 

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[FREE eBook] “10 Things MSPs Should Be Doing On LinkedIn”

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The ultimate How To Get Started Guide for using LinkedIn in your MSP

Using LinkedIn To Generate Leads

LinkedIn isn’t just a social network for job seekers and recruiters anymore. Over the past few years, it’s evolved into a powerful lead generation tool for many businesses. Its features, like Pulse and Groups, lend themselves well to connecting businesses with prospects. Furthermore, the Company Page feature can be developed into a one-stop-shop for anyone looking for information about your business. With so many great features, it can be quite challenging to figure out how to use the ones that best fit your needs. To help you navigate your way through LinkedIn, we’ve put together some easy-to-follow tips and best practices to make the most of your LinkedIn company page. In this eBook, we’ll show you ten things MSPs should be doing on LinkedIn right now to establish your company presence, attract and engage followers, and generate leads for your business.

Download this Free eBook to learn:

  1. How to Prospect
    The one thing that most MSPs fail to do when looking for potential clients.
  2. How to use Groups
    Learn the #1 tip for deciding which Groups to join and what the goal actually should be.
  3. How to use Pulse
    The greatest opportunity for MSPs to position themselves as industry thought leaders.

GRAB YOUR FREE COPY NOW!

About the Author

I’m a serial entrepreneur who has launched and run several successful businesses of my own since age 8. After running a successful MSP of my own for 10 years, I founded Orange Nomad to help MSPs, small businesses and entrepreneurs bridge the gap between strategy and execution. I enjoy the challenge of working with the smaller firms. All my life I’ve had to build something from nothing, and that’s what I’ve gotten really great at – scrappy, creative and really, really smart strategy coupled with hard work.

I love helping the ’underdog.’ When a client comes to me with a story about how I’ve helped them finally get the financial success they so desperately needed, or that I’ve helped their business grow, I’m totally fulfilled. That gives me far more personal gratification than helping a $20 million dollar firm generate an increase in sales. I’ve built my business from nothing and know how hard it can be to start and grow a business when you’ve got no money, no help and the world on your shoulders. I’m proud to be that “guiding force” to help my clients enjoy the same level of success I’ve been able to achieve myself.

Andrew Moon
Founder, Orange Nomad and LinkedIn For MSPs

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7_Lessons_I_Learned_from_My_IT_Business eFolder

[Webinar] eFolder Partner Chat: Tuesday, May 19, 2015

I’m excited and honored to be a guest with one of my favorite partners, eFolder.  Please join me Tuesday, May 19, 2015 at 2:00PM EST where I’ll be giving away all the things I learned from building, growing and eventually selling my MSP practice.  Register here: http://www2.efolder.net/7LessonsILearnedFromMyITBusiness

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7 Lessons I learned from building, growing and selling my IT business | Lesson 5: Document and Systematize All Processes

If you were to talk to any CEO/entrepreneur/manager/Executive that has been able to scale his or her business, most of them will tell you the secret of their success in one word: consistency.  Nothing can be fine-tuned until it’s first consistent.  How do you become consistent?  Process.  How do you develop processes?  Document and systematize everything.  Boooring!  I know, this isn’t a sexy topic at all.  But, stay with me.

I was recently interviewed on this subject by my friend Mike Michalowicz for his Profit First Podcast: Click Here or listen below.

In my last post, Ruthless Productivity, I talked about the daily game of Whac-A-Mole that was daily life for me for too long.  If you are worn out and completely exhausted from running your business, please keep reading.  If you are even mildly frustrated, please keep reading.

In the beginning, I was like most other small IT providers.  I was a one-man-band doing everything.  Sales, marketing, support, project management, etc., etc.  I had a ‘way’ of doing things.  I had everything documented… in my head.  Bad idea!   I realized that, as I tried to grow, I had to pass along the knowledge of how to do things to others.  Otherwise, I would be stuck doing everything forever.  If you haven’t figured it out, you can’t do everything and grow.  So, stop trying. It’s pretty difficult to share everything in your head.  (My head is a scary place.  My wife can attest to this.)

In 2009, I attended a workshop at Sparkspace, an offsite retreat center here in Columbus, owned by my friend Mark Henson.  (This place is awesome by the way.  If you are ever in Columbus, you have to check it out!)  I was introduced to EOS (Entrepreneurial Operating System).  Being an IT company, I worked with Operating Systems on computers all day, so I was naturally intrigued by an Operating System for my business.  I immediately bought the book where this concept originated, Traction: Get A Grip On Your Business by Gino Wickman.

When I got to Chapter 7, The Process Component, I started to see a light at the end of the tunnel.  (I was hoping it wasn’t the headlight of an oncoming train.)  “This component is the most neglected one, often taken for granted and undervalued by entrepreneurs and leaders. Yet the successful ones see what process can do for them.  By not giving this component your full attention, it’s costing you money, time, efficiency, and control.”  Like most type A personalities, I’m a control freak.  How about you?  If you are reading this, I’ll bet you are.

I was like countless business owners that complain about their lack of control or freedom, and yet, in the same breath, discount the value of process.  I was determined to change this.

A typical organization operates through six to 10 core processes.  How these processes work together is a unique system, your “Way”.  To systematize your organization through your core processes, you must take two major steps.

  1. You have to document the core processes
  2. You have to ensure that they are followed by all

I know what you are thinking right now.  “How the hell am I going to get all this done?  I just don’t have time.”  That’s exactly what I was thinking too.  But, how do you eat an elephant?  One bite at a time. (No, I’m not recommending you go kill a real elephant.  I don’t want to be accused of that.)

Don’t try to tackle them all at the same time.  Paralysis by analysis will set in quickly, and you’ll end up doing nothing.

Start with ONE process, then move on to the next.  This will take time and effort, so buckle your chin strap.  Nothing great comes easy.

I started with Sales.  (Big surprise since I like sales.)  I broke down how I wanted the Sales Process to go, and documented it on paper.  I then input this process as a Track in ConnectWise, our PSA tool.  (Geek for Customer Management System)  I now had a documented, repeatable process.  This led to consistent sales.  Remember the opening paragraph.  “Nothing can be fine-tuned until it’s first consistent.  How do you become consistent?  Process.”  (Yes, another light bulb moment for me.)

I’m not going to sit here and tell you that I did this perfectly.  That would be a bold faced lie.  It was a struggle to put it mildly.  However, I never stopped working at it.  By strengthening the process component, I was able to gain more control.  By taking control, I learned to get better.  That’s what we all want, right?

Thanks for staying with me on this one.  There is way more on this topic for sure. Lesson 6 will cover Focus All Your Attention on your TOP clients.  I’ll give away how I created Raving Fans and had most of my clients for nearly a decade, which is kind of unheard of in the IT industry.

As always, I welcome any thoughts or comments below.  If you found it useful, please share with a friend or colleague.  Until next time….

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